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sgmd01
Stay logged in no longer works

Hi,
Please fix this
Thank you

Feb 17, 2021 9:31:32 AM       
wwasilev
Re: Stay logged in no longer works

There are browser extensions that prevent logout - Session Alive for Firefox, for example. I have no experience with these products so I can't make a recommendation.

Feb 17, 2021 9:42:56 AM       
Edit 1 times, last edit by wwasilev at Feb 17, 2021 9:43:20 AM
sgmd01
Re: Stay logged in no longer works

Thank you but it worked fine until earlier this week. I'm using Google Chrome.

Feb 17, 2021 3:38:01 PM       
aschiff
Re: Stay logged in no longer works

Can you describe the behavior you are experiencing? Thanks!

Aaron
Portfolio123 Staff

Feb 17, 2021 6:25:07 PM       
sgmd01
Re: Stay logged in no longer works

I log into the site using Google Chrome and click the stay logged in box. I finish using the site and come back a few hours later and am logged out. This started happening this week. Previously I could stay logged in for days or longer if I clicked the stay logged in box.

Feb 18, 2021 12:01:02 AM       
sgmd01
Re: Stay logged in no longer works

Hi,
This is still ongoing. Do you know when this will be fixed?
Thank you

Feb 19, 2021 8:59:41 AM       
valmarv
Re: Stay logged in no longer works

You will have to give us more details as we could not find a problem with it.
1. Do you have a bookmarked page that you use to access the website, if yes what's that?
2. If you log in with the "keep me logged in" checkbox checked and then close the browser (not just the tab) and reopen it, are you still logged in?
Thanks!

Marius Valeanu
Portfolio123 Staff

Feb 19, 2021 11:39:43 AM       
sgmd01
Re: Stay logged in no longer works

1. Do you have a bookmarked page that you use to access the website, if yes what's that? No I do not
2. If you log in with the "keep me logged in" checkbox checked and then close the browser (not just the tab) and reopen it, are you still logged in? No I am not. I have logged in using both microsoft edge and google chrome and I am kicked out of the site after a couple hours.

Feb 21, 2021 8:33:38 PM       
valmarv
Re: Stay logged in no longer works

Regarding #2, I need to know if the "remember me" feature is working at all for you, so the test is to authenticate with the thing checked and then close the browser altogether once you're successfully authenticated, not hours away, and then reopen it and go to portfolio123.com to check if you're logged in automatically. Can you please run that test for me? Also, to rule out a local issue, can you please try this on a different machine as well?

Marius Valeanu
Portfolio123 Staff

Feb 22, 2021 5:09:44 AM       
sgmd01
Re: Stay logged in no longer works

I logged in 2x using Firefox (previously used microsoft edge and google chrome) and clicked the stay logged in box. I immediately closed the browser then reopened it and the site kicked me out 2x. This is the only site that I cannot stay logged in on and the change occurred last week. Before last week I could stay logged in for weeks. I don't have another laptop

When do you anticipate fixing this?

Feb 22, 2021 11:36:44 AM       
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