Stay logged in no longer works

Hi,
Please fix this
Thank you

There are browser extensions that prevent logout - Session Alive for Firefox, for example. I have no experience with these products so I can’t make a recommendation.

Thank you but it worked fine until earlier this week. I’m using Google Chrome.

Can you describe the behavior you are experiencing? Thanks!

I log into the site using Google Chrome and click the stay logged in box. I finish using the site and come back a few hours later and am logged out. This started happening this week. Previously I could stay logged in for days or longer if I clicked the stay logged in box.

Hi,
This is still ongoing. Do you know when this will be fixed?
Thank you

You will have to give us more details as we could not find a problem with it.

  1. Do you have a bookmarked page that you use to access the website, if yes what’s that?
  2. If you log in with the “keep me logged in” checkbox checked and then close the browser (not just the tab) and reopen it, are you still logged in?
    Thanks!
  1. Do you have a bookmarked page that you use to access the website, if yes what’s that? [color=blue]No I do not[/color]
  2. If you log in with the “keep me logged in” checkbox checked and then close the browser (not just the tab) and reopen it, are you still logged in? [color=blue]No I am not. I have logged in using both microsoft edge and google chrome and I am kicked out of the site after a couple hours. [/color]

Regarding #2, I need to know if the “remember me” feature is working at all for you, so the test is to authenticate with the thing checked and then close the browser altogether once you’re successfully authenticated, not hours away, and then reopen it and go to portfolio123.com to check if you’re logged in automatically. Can you please run that test for me? Also, to rule out a local issue, can you please try this on a different machine as well?

I logged in 2x using Firefox (previously used microsoft edge and google chrome) and clicked the stay logged in box. I immediately closed the browser then reopened it and the site kicked me out 2x. This is the only site that I cannot stay logged in on and the change occurred last week. Before last week I could stay logged in for weeks. I don’t have another laptop

When do you anticipate fixing this?

I have discovered that the browser cache can also play a part in this anomaly, any chance you can try completely clearing your browser’s cache (ctrl+shift+del) and then give it a try?

I just cleared the browser in firefox. I then logged in, clicked stay logged in, and immediately closed the browser. I reopened the browser and I was logged out of P123. So this didn’t fix it.

Any other suggestions?

Can you please click the “Sign In” button after reopening the browser, does that log you in directly or do you have to enter credentials again?

Clicking on the sign in button doesn’t log me in. I have to re-enter credentials again.

One last thing, is the Firefox browser that you’re using updated (version 86.0)?

I just updated the firefox browser to version 86 and there is no change. The stay logged in does not work using this, microsoft edge or google chrome. Again this started last week

Do you get logged out while working on the site, or is only happening if there is no activity?