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SmartMoney
TRADE doesn't work

Hello,

unfortunately TRADE is not work anymore - I guess it's because of the account transfer to Ireland (because of the Brexit).

Do you need a new agreement to activate TRADE again?


I get this message when I want to use TRADE is:
You do not have any active accounts linked to TRADE.
You can add or update TRADE accounts HERE.


Sebastian

Jan 11, 2021 6:33:40 AM       
Edit 1 times, last edit by SmartMoney at Jan 11, 2021 6:38:47 AM
aschiff
Re: TRADE doesn't work

Sorry about that. We're getting in touch with Interactive Brokers to get this resolved for you as soon as possible.

UPDATE: They're working on completing the migration for tomorrow. You should use the Retry button on the Properties page of your account (accessed via menu) prior to January 12th at 2PM GMT to ensure that it attempts to reactivate the account.

Aaron
Portfolio123 Staff

Jan 11, 2021 3:00:57 PM       
Edit 1 times, last edit by aschiff at Jan 11, 2021 4:42:29 PM
SmartMoney
Re: TRADE doesn't work

Thanks! Is this button on the IB menu or P123 menu? (I haven't found it yet)

Jan 12, 2021 2:59:25 AM       
aschiff
Re: TRADE doesn't work

It can be found in the hamburger menu (3 horizontal lines to the left of Summary) when looking at your account on Portfolio123.

Aaron
Portfolio123 Staff

Jan 12, 2021 11:03:35 AM       
SmartMoney
Re: TRADE doesn't work

Ok, I found it. When I click the re-try button, then I get the message "Unexpected error encountered, please try again or contact support.".

IB has changed my account number during the transfer (they just changed the first "1" to a "7") - could this lead to the problem?

Jan 12, 2021 11:12:18 AM       
aschiff
Re: TRADE doesn't work

I have made the necessary changes to your account. I will confirm that it is working after market close.

Aaron
Portfolio123 Staff

Jan 12, 2021 12:24:07 PM       
aschiff
Re: TRADE doesn't work

I've verified that the new account number is working.

Aaron
Portfolio123 Staff

Jan 12, 2021 3:04:58 PM       
SmartMoney
Re: TRADE doesn't work

Ok, great, thank you for the fast support!

Jan 12, 2021 3:33:38 PM